Fulfilled by osim seller own fleet standard delivery 5 - 12 working days (subjecting to delivery slot availability first come first served) osim team will contact you prior to delivery on the delivery arrangement. product usage suitability this product is not intended for self-diagnosis or self-treatment of conditions that should be managed by a qualified health care provider. If you are under any medication or fall into any of the following categories (but not limited to), please consult your health care provider first before purchase / use: a) heart diseases, b) high, or low blood pressure, deep vein thrombosis (dvt), c) pregnant, d) diabetes, e) individuals fitted with medical implants (e.g pacemaker, automatic cardiac defibrillator (aicd), f) recently underwent surgical operations, g) those with any bone conditions like fractures, osteoporosis. • No Warranty for Both. Any issue received within 7 days, please contact OSIM directly for further assistance. --- Cancellation & Return Policy • By purchasing this OSIM product, you acknowledge that all sales are final. This order is strictly non-cancellable and non-refundable upon acceptance. No returns, exchanges, or modifications will be entertained. Customers are solely responsible for verifying the accuracy of their order details prior to payment. - 3D Massage Nodes: Precision Kneading for Neck Comfort - 3 Massage Modes: Relax / Comfort / Deep Tissue - Soothing Warmth Function: 2 levels of soothing warm to enhance muscle relaxation - No warranty applicable Store in a cool and dry place. Singapore