RETURN & EXCHANGE POLICY For products that have been delivered and Buyer wishes to exchange for whatever reason(s) and not because of Seller's fault, the exchange can be made as per the below conditions 1. The original packaging MUST NOT be opened. 2. Items to be exchanged must be of equal value or higher than the original item purchased. For higher-value items, the buyer has to top up the price difference. There will be no refund for lower-price items exchanged. 3. There is an exchange fee charge of 15% of the item – Due to manual measurements, kindly allow 1-3cm of difference in actual product. ----------------------------------------------------------------------------------- *Non-lift-accessible storey free of charge* Do take note that there is a charge of $10 per item per non-lift accessible floor, which must be collected by our CS team before the completion of the delivery. Features - Knitted Fabric - High-Density Foam - Anti-Slip Fabric Layer - Comfortable and Breathable Dimension: 180cm x 190cm x 20cm Thickness - 20cm Firmness Scale 6/10 Store in a dry and cool place Singapore