Warranty: 1 Year (*Does not including wear and tear and misuse) RETURN & EXCHANGE POLICY For products that have been delivered and Buyer wishes to exchange for whatever reason(s) and not because of Seller's fault, the exchange can be made as per the below conditions 1. The original packaging MUST NOT be opened. 2. Items to be exchanged must be of equal value or higher than the original item purchased. For higher-value items, the buyer has to top up the price difference. There will be no refund for lower-price items exchanged. 3. There is an exchange fee charge of 15% of the item (Warranty covered on spring unit only) This mattress has been manufactured under strict quality control and is guaranteed against any defects as a result of normal use within 1 year for Pocket Spring from the date of purchase. – The material covering this mattress is not covered by this guarantee and damage caused by accident, misuse, or tampered is also not covered by this warranty. – Due to manual measurements, kindly allow 1-3cm of difference in actual product. ----------------------------------------------------------------------------------- *Non-lift-accessible storey free of charge* Do take note that there is a charge of $10 per item per non-lift accessible floor, which must be collected by our CS team before the completion of the delivery. Features: - 10 Inches Thick - Cooling Ice Silk Fabric - Cooling Gel Memory Foam - PK White Padding - Individual Pocket Spring Dimension: 107cm x 190cm x 25cm Thickness - 10" (25cm) Firmness Scale 6/10 Store in a dry and cool place Singapore